One of the questions my research partner and I ask our participants is “What ‘crucible’ moment led you to determine that there might be no other choice but to leave?”
Read moreJust between You and Me - and Everyone Else Too - Trust is Built
These leaders weren’t looking for an out on investing in their staff or a quick fix for development, but trying to find a way to build trust when turnover for staff who are not full time is normal, and at times higher than normal.
Read moreCompassion, Kindness, and Respect: A Great Formula for Success
For Organization’s Sake, We Have Got to Learn to Dream Again!
The elephants of an organization are not its downfall, nor are they always horrible. They become the downfall and toxic mess when we refuse to talk about them or work together to figure out how to calm the elephants down.
Read moreEmotions: An Elephant of Organizational Success
If I asked you to define the word “emotion,” how would you? Responses from people are interesting because they step back and go, “Hmmm, never thought about it before.”
Read moreBeing Heard Makes Us Feel Valued
She was not taken seriously, she was not heard, and she did not feel valued (and could not trust the organization in any way after this situation). Her choice was easy after not being heard or valued: it was time to leave the company.
Read morePlease Stop Ignoring the Elephants
Why is it so hard to talk about the tough stuff in our organizations? Why is it that I see leaders constantly painting a rainbow picture of their leadership and organizations when it’s more like a toxic waste dump?
Read moreWant your team to trust you? Stop Encouraging Low and Poor Performance
I have had some very insightful conversations the last week about procedures as contracts. I define procedures as anything your organization uses to guide the organizational processes. Some organizations define them as policies, SOP’s, procedures, etc. Some talked about how procedures are boring. This was one was my favorite because they weren’t wrong, sometimes procedures are boring, but oh so necessary.
Read morePositivity creates Success…when you Don’t Ignore the Elephants in the Room
I was having a conversation with a fantastic colleague (and friend!) recently. I was incredibly frustrated with a string of events that were creating some serious problems for a project I am working on. My colleague listened without judgment and helped me look at all sides of the situation and try to approach it from a more positive perspective. I love her for that.
Read moreHonoring the Trust of Your Team
Management decisions like this won’t always make sense to us, but if managers and administrators don’t explain their decisions, it is quite hard to trust that they have the best interest of their people or their organization at heart.
Read moreNo Lie, Compassion and Kindness Create Successful Organizations
What a week! I had some incredible conversations with friends and colleagues who are so pumped about what they do and where they work. It was a delightful treat and made me hopeful and happy.
Read moreVulnerability is Courageous
I’ve gotten a little caught up in my trip, and I am loving it! I write this from Berlin this morning. This city is amazing. It is full of history, green space, and incredible people. I was journaling about the trip and had to laugh because this trip has truly been full of Griswold moments.
Read morePsychological contracts are real…and they need to be honored!
As the semester winds down, this is usually crunch time. Most of us on campus are pulling our hair out, drinking coffee by the gallons, and grading papers by the billions (ok, an exaggeration, but it’s close). This semester is no different, except this last week was a blast.
Read moreThe Value of a Trusted Leader
The research and writing I do focuses on the many aspects of trust. Trust is crucial to any relationship, personal or professional. I had a very fun week in that so many of the discussions I had revolved around the trusted leader, admired and appreciated.
Read moreGrowing Trust through our Decisions
We commit to tasks through our words, and our actions speak louder than words. Building trust with others requires that others are willing to believe in and act on our words, actions, and decisions.
Read moreGrowing Trust through our Actions
Actions speak louder than words. All of us have this seared on our brain (I hope!). The funny thing is that statement is spot on. People need to believe and be willing to act upon our words, actions, and decisions. That is trust. Do what we say we are going to do is the start, but I believe it goes beyond keeping our word.
Read moreGrowing Trust through Our Words
The writing and research I do focuses on trust, being able to believe and act on other’s words, actions, and decisions. This week, I was in a meeting with a client and reminded with a 2x4 why my writing and research is so crucial. Trust is everything to the success of an organization.
Read moreBetrayal is unintentional, isn't it?
When I think about betrayal in the research sense, it’s clinical, scientific, and even fascinating. When I think about the betrayals I’ve experienced in my life, the word evokes strong emotions.
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